After placing your order, you'll receive a confirmation email. Once your order ships, we’ll send a tracking link. You can also check your Order History in your account.
Frequently Asked Questions
You can modify your order only if it hasn’t been processed for shipping. Contact us as soon as possible via our Contact Us form or Live Chat.
Yes, we accept returns within 30 days of delivery. Items must be unused, in original condition, and in their packaging. Customers are responsible for return shipping costs.
Orders can only be canceled within 72 hours of purchase. After that, production begins, and cancellations are no longer possible.
Once your order ships, you'll receive an email and SMS with a tracking link. Click the link to track your shipment in real-time.
If your order has not yet been shipped, we can update your delivery address. Contact our support team immediately to request a change.
Orders are processed within 2-5 business days and typically arrive within 5-10 business days in the USA. International shipping times vary by location.
Yes! Our Ukrainian wool rugs are handwoven by skilled artisans, preserving traditional craftsmanship and high-quality materials.
Absolutely. We use PCI-compliant payment processing services to ensure that all transactions are encrypted and secure.
Yes! We offer worldwide shipping, but delivery times and costs vary by location. You can check shipping options at checkout.